Privacy Policy

At Easy Care 24/7 Ltd, we are committed to protecting your privacy and ensuring your personal information is handled with care, transparency, and in full compliance with UK data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who We Are

Easy Care 24/7 Ltd is a registered UK care provider delivering home care services across the United Kingdom. We are a CQC-registered organisation, providing regulated and non-regulated care services.

What Information We Collect

We may collect and process the following types of personal information:

• Name, address, telephone number, and email address

• Date of birth and emergency contact details

• Medical conditions, care needs, GP information, and medication details

• Bank or payment information (if relevant to invoicing)

• Any information you provide through our contact forms, assessments, or communications

How We Use Your Information

We use your personal information for the following purposes:

• To respond to your enquiries and assess your care needs

• To deliver safe, appropriate, and personalised care services

• To manage care plans, invoices, and appointments

• To comply with legal and regulatory obligations

• To communicate with your authorised family members or representatives

• To improve our services and customer experience

Lawful Basis for Processing

We only collect and process personal data where there is a lawful basis to do so. This may include:

• Your consent

• The performance of a contract

• A legal obligation

• The protection of vital interests

• Legitimate interests pursued by Easy Care 24/7 Ltd

How We Store and Protect Your Information

All data is stored securely in physical or electronic formats, with appropriate technical and organisational safeguards in place. We take data security seriously and restrict access to authorised personnel only.

Sharing Your Information

We do not sell or share your personal information for marketing purposes. We may share your information only with:

• Healthcare professionals involved in your care

• Social services or local authorities (where required)

• Regulatory bodies such as the Care Quality Commission (CQC)

• Emergency services in the event of urgent situations

• Any third parties with your prior consent

How Long We Keep Your Information

We will retain your personal information only as long as necessary to provide care and meet our legal obligations. When it is no longer needed, it will be securely deleted or archived in accordance with our retention policy.

Your Rights

You have the right to:

• Access your personal data

• Request correction of inaccurate data

• Request erasure (‘the right to be forgotten’)

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time (where applicable)

• Lodge a complaint with the Information Commissioner’s Office (ICO)